Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Based in New York, the Intake Analyst reports to a Director/Ethics Officer and ultimately to Citi’s Chief Ethics Officer within Global Compliance. The Ethics Office, within Global Compliance, interfaces with global businesses and regions and is responsible for the ethics case management process and the development of Ethics and Code of Conduct policies, programs and training.
This role will receive, review and process submissions made to the Citi Ethics Office via the Ethics Hotline; analyze submissions for appropriate assignment to Ethics Officers; capture detailed information and process information via the Ethics Office Case Management System (EOCMS); and escalate high risk matters appropriately.
Responsibilities will include working collaboratively with the Intake Team to process matters efficiently and effectively; assisting with the monthly and quarterly functionality testing of the Ethics Office processes, including the Ethics Hotline; and reviewing reports from third-party vendors to ensure all matters and translations have been received.
The ideal candidate will have 3+ years’ experience using case management/content management systems to logically navigate process flow. The candidate will have an understanding of legal/regulatory requirements of financial institutions, especially related to data privacy and information security. A Bachelor's Degree is required.
- Ability to work in a fast-paced environment
- Advanced proficiency in Microsoft Office Suite applications
- Strong analytical skills
- Ability to work in collaboratively
- Strong oral and written communications skills
- Commitment to quality and attention to detail