Benchmarking Allegation Substantiation Rates – Utility Industry2019-07-19T12:33:49-04:00

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    Kellie Knickerbocker
    Participant
    Post count: 2

    Hi Everyone,
    As part of some benchmarking we are doing, we are looking to compare our allegation substantiation rate with those of our peer utilities. Is this a metric you track? If so, would you be willing to share your substantiation rate?
    Kellie Knickerbocker
    Lead Specialist, National Grid
    Kellie.Knickerbocker@nationalgrid.com

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