Home Forums ECIconnects Benchmarking Allegation Substantiation Rates – Utility Industry

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    • Kellie Knickerbocker
      Post count: 2

      Hi Everyone,
      As part of some benchmarking we are doing, we are looking to compare our allegation substantiation rate with those of our peer utilities. Is this a metric you track? If so, would you be willing to share your substantiation rate?
      Kellie Knickerbocker
      Lead Specialist, National Grid

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