Organization: Pacific Gas & Electric
City: San Francisco
State: CA
Country: US

The Compliance & Ethics Department provides an infrastructure that enables PG&E departments and employees to conduct business in compliance with applicable laws and regulations and to effectively manage business and operational risks that face the organization, as well as promote an ethical environment that reviews and addresses misconduct.  The Compliance & Ethics team acts in a consultative capacity as a business partner and expert to the entire organization and sets the compliance and ethics standards and framework for the company.  Within this context, the manager is responsible for leading and shaping PG&E’s conduct program and providing direction to various business units for managing conduct issues.

Position Summary

The manager has accountability for promoting a culture of compliance and ethics where employees are enabled and inspired to act with integrity, speak up to raise concerns and comply with all legal and regulatory requirements.  The manager will do this by thoroughly and timely investigating allegations of misconduct; centrally overseeing the program and maintaining enterprise records; enabling consistent disciplinary outcomes enterprise-wide; tracking, analyzing and reporting on trends and lessons learned; and consistently following up with employees raising concerns.  The manager will oversee the Compliance and Ethics Helpline; build and maintain relationships with LOB partners; and ensure high quality ethics documents and presentations, including for the Board and senior executives.

Job Responsibilities

  • Implement planned recommendations to improve misconduct reporting process
  • Develop and implement program governance, including standards and procedures to drive consistency in investigations process and reporting
  • Develop and oversee triage function for all allegations of misconduct coming in to C&E, HR, Corporate Security, IA or Law to facilitate appropriate handling
  • Manage resolution committee to enable consistency of outcomes
  • Facilitate consistent training, including training of investigators
  • Develop and implement CELT, C&E Committee and Board reporting
  • Develop and implement monitoring, auditing and risk assessment of misconduct matters, trends and handling processes
  • Oversee system of record for misconduct investigations and explore opportunities to create efficiencies
  • Manage relationship with third-party vendor that receives helpline calls
  • Manage benchmarking of misconduct processes
  • Manage team responsible for Compliance and Ethics Helpline
  • Consider implementation of new programs such as providing support for employees who raise allegations of misconduct




  • BA/BS degree or equivalent work experience
  • Minimum eight years of business experience, preferably a combination of compliance or legal experience and/or utility industry experience
  • Demonstrated leadership experience and ability to coach others


  • Ability to influence business leadership and management decisions
  • Strong knowledge of Utility industry
  • Ability to influence and work across all levels within the business
  • Strong written and oral communication skills
  • Strong analytic skills
  • Certified Compliance and Ethics Professional (CCEP) certification